Terms and Conditions

Acceptance of Terms

These Terms and Conditions ("Terms") govern your use of the services provided by Delegra LLC ("Delegra," "we," "us," or "our"), a company organized under the laws of Utah. By subscribing to or using any Delegra service, you ("Client") agree to be bound by these Terms.

If you are accepting these Terms on behalf of a business, you represent that you have authority to bind that business. If you do not agree to these Terms, do not use our services.

These Terms should be read in conjunction with our Privacy Policy, which describes how we collect and handle data.

Services Provided

Delegra provides AI-powered marketing automation services for local businesses, including:

• Automated SMS messaging (missed call text-back, review requests, reactivation campaigns)
• Email nurture sequences and drip campaigns
• AI-powered website chatbots for lead capture
• SEO content generation and publishing
• Social media content scheduling
• Real-time performance dashboards

Services are delivered as a managed service on a monthly subscription basis. Delegra operates the system on behalf of the Client; the Client does not receive direct access to underlying platform tools or APIs.

SMS Messaging Terms

Standard message and data rates may apply. Message frequency varies based on your interaction with the business. You are not required to consent to SMS messaging as a condition of purchasing any goods or services.

How to opt out: Reply STOP to any message to unsubscribe from all future SMS messages from that business. You will receive a single confirmation message. After opting out, you will not receive further messages unless you re-initiate contact.

How to get help: Reply HELP to any message for support information, or contact us at cannon@delegra.io.

Supported carriers: Major US carriers are supported including AT&T, Verizon, T-Mobile, Sprint, and others. Delegra is not responsible for delayed or undelivered messages caused by carrier network issues.

End User Consent & Opt-In

Delegra requires that all SMS recipients have provided consent to receive messages. Consent is obtained through the following methods:

• Missed call text-back: When a customer calls a Delegra-powered business phone number and the call is not answered, the customer receives an automated follow-up text. By initiating the call, the customer has engaged with the business.
• Review requests: After completing a service appointment with a Client business, the customer receives a one-time SMS requesting a review. Consent is established through the existing service relationship.
• Reactivation campaigns: Customers with an existing business relationship whose contact information is stored in the Client's customer records may receive periodic service offers. These customers have a prior transactional relationship with the business.

Clients are responsible for ensuring their customer contact lists comply with applicable laws. Delegra reserves the right to suspend messaging for any Client that cannot demonstrate valid consent for their contacts.

Client Responsibilities

As a Delegra Client, you agree to:

• Provide accurate business information, including services, pricing, and hours of operation
• Maintain valid customer consent records for all contacts used in SMS and email campaigns
• Review and approve AI-generated content (social media posts, blog content) when requested
• Notify Delegra promptly of any changes to your business information, services, or contact details
• Not use Delegra's services to send messages that are deceptive, illegal, or in violation of carrier guidelines
• Pay subscription fees on time in accordance with the agreed billing schedule

Delegra reserves the right to suspend or terminate services for any Client that violates these obligations.

Billing & Payments

Services are billed monthly on the subscription date. All fees are quoted in US dollars and are due upon invoice. Delegra may change pricing with 30 days' written notice before the next billing cycle.

No refunds are provided for partial months of service. If you cancel mid-cycle, services remain active through the end of the current billing period.

Failure to pay invoices within 15 days of the due date may result in suspension of services. Delegra reserves the right to terminate accounts with invoices outstanding beyond 30 days.

Intellectual Property

Content generated by Delegra's AI agents (including chatbot responses, social media posts, blog articles, and email copy) on behalf of a Client becomes the Client's property upon delivery. Delegra retains the right to use anonymized, aggregated performance data for internal analytics and service improvement.

The Delegra platform, dashboard, branding, code, and system architecture remain the exclusive property of Delegra LLC. Clients may not reverse-engineer, resell, or redistribute any Delegra technology or system components.

Limitation of Liability

Delegra's services are provided "as is." While we strive for high uptime and accuracy, we do not guarantee uninterrupted service, error-free AI-generated content, or specific business outcomes (including leads, revenue, or review counts).

To the maximum extent permitted by law, Delegra LLC shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of our services. Our total liability for any claim shall not exceed the amount paid by the Client in the three (3) months preceding the claim.

AI-generated content (chatbot responses, blog posts, social media copy) is provided as a draft and should be reviewed by the Client or their staff. Delegra is not responsible for factual inaccuracies in AI-generated content that was not reviewed before publication.

Termination

Either party may terminate the service agreement with 30 days' written notice. Upon termination:

• All active automations (SMS campaigns, email sequences, chatbot, social scheduling) will be deactivated
• Client data and End User data associated with the account will be deleted within 30 days, in accordance with our Privacy Policy
• The Client's performance dashboard will be taken offline
• Any outstanding invoices remain due and payable

Delegra may terminate services immediately and without notice if a Client violates these Terms, engages in illegal activity, or uses the platform in a way that risks carrier penalties or regulatory action.

Governing Law

These Terms are governed by the laws of the State of Utah, without regard to conflict of law principles. Any disputes arising from these Terms or your use of Delegra's services shall be resolved in the state or federal courts located in Salt Lake County, Utah.

Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the "Last Updated" date at the top of this page. For material changes, we will notify active Clients via email at least 14 days before the changes take effect. Continued use of Delegra's services after changes constitutes acceptance of the updated Terms.

Contact Us

If you have questions about these Terms, please contact us: